Cross Docking
Contents
In the cross-docking model, the carrier handles both pickup and delivery of the package: pickup (first mile) may occur directly at the seller’s address — applied only to specific sellers and regions — or at MELI collection points.
Once collected, the package may go directly to the buyer (last mile) or pass through some Mercado Libre facilities, depending on routing and operational needs.
Effective Delivery Flow
Non Effective Delivery Flow
Notification Codes
| Code | Description | Comments | Actions |
|---|---|---|---|
| 0204 | Package picked up at a Mercado Libre logistics center | First event code to be sent by the carrier, only if the package is admitted at a Mercado Libre logistics center. | |
| 0209 | Inaccessible area | ||
| 0210 | Dangerous delivery zone | ||
| 0211 | In transit | ||
| 0212 | Package not picked up | After carrier's check, the package that was supposed to be in its possession is marked as not picked up. | |
| 0215 | Ready for pickup at branch | ||
| 0223 | Recipient absent | ||
| 0225 | Shipment redirected to third party | Event code must be sent by the carrier when it performs a redispatch of an order. | |
| 0227 | Out for delivery | Last mile. | |
| 0229 | Arrived at address and package was rejected | ||
| 0231 | Delayed shipment | ||
| 0232 | Rejected due to excess weight or dimensions | The shipment arrived at the carrier's logistics center correctly, but due to excess weight or size, it is rejected by the operation. | |
| 0233 | Next to deliver | This event must be notified if the shipment in question is next in line to be delivered. | |
| 0235 | Incorrect delivery address | ||
| 0241 | Person not authorized to receive package | ||
| 0243 | Documentation issue | Lack of documentation preventing the package from proceeding on its way. | |
| 0245 | Held for inspection | The inspection authority holds the package for inspection. Example: smuggling inspection. | |
| 0247 | Consultation with carrier required | ||
| 0248 | Missing tax/fee payment | Some tax/fee needs to be paid for the package to continue its journey. | |
| 0253 | Did not arrive at address in time | ||
| 0255 | Under review due to incident | The type of incident the shipment had is not yet known. | |
| 0260 | Weight and dimension updates | Can be notified at any time during the shipment's life cycle. | |
| 0271 | Entry into carrier logistics center | ||
| 0273 | Exit from carrier logistics center | ||
| 0401 | Delivered | Releases money to the seller | |
| 0607 | Held | Held by fiscal authority due to lack of documentation. | Returns money to the buyer and case reviewed with seller |
| 0609 | Returned | Returns money to the buyer | |
| 0617 | Cargo theft | Returns money to the buyer and pays insurance to the seller | |
| 0619 | Total damage | Returns money to the buyer and pays insurance to the seller | |
| 0621 | In return process | The package begins return to the seller. | Returns money to the buyer |
| 0623 | Total loss | Returns money to the buyer and pays insurance to the seller | |
| 0630 | Rejected due to damaged package | The shipment arrived at the carrier's logistics center correctly, but for some reason (defective packaging, broken, wet), it is rejected by the operation. The event must be sent within 24 hours after pickup at Mercado Libre's logistics center. | Returns money to the buyer and pays insurance to the seller |
| 0631 | Shipment confiscated | Confiscated because the sender shipped some type of dangerous and/or prohibited substance. | Returns money to the buyer |