Drop Off
Contents
A shipment is considered part of the Drop Off logistics model if the carrier manages it end to end — that is, from receiving the package at one of its branches (or collecting it from the seller’s address) through delivery to the buyer.
In this logistics model, the seller must package the product, print the label, and hand off the parcel at one of the partner locations integrated with Mercado Libre’s system, ensuring full tracking while the parcel is under the carrier’s responsibility through final delivery to the buyer.
Effective Delivery Flow
Non Effective Delivery Flow
Notification Codes
| Code | Description | Comments | Actions |
|---|---|---|---|
| 0201 | Package dropped off at agency | First status code sent by the carrier when the seller dispatches the package at an agency. | |
| 0209 | Inaccessible area | ||
| 0210 | Dangerous delivery zone | ||
| 0211 | In transit | ||
| 0215 | Ready for pickup at branch | ||
| 0219 | Package pickup at seller's address | First status code sent by the carrier when picking up the package at the seller's address. | |
| 0223 | Recipient absent | ||
| 0225 | Shipment redirected to third party | Event code must be sent by the carrier when performing redispatch of an order. | |
| 0227 | Out for delivery | Last mile. | |
| 0229 | Arrived at address and package was rejected | ||
| 0231 | Delayed shipment | ||
| 0233 | Next to deliver | This event must be notified if the shipment is next in line to be delivered. | |
| 0235 | Incorrect delivery address | ||
| 0241 | Person not authorized to receive package | ||
| 0243 | Documentation issue | Lack of documentation preventing the package from proceeding on its way. | |
| 0245 | Held for inspection | The inspection authority holds the package for inspection. Example: smuggling inspection. | |
| 0247 | Consultation with carrier required | ||
| 0248 | Missing tax/fee payment | Some tax/fee needs to be paid for the package to continue its journey. | |
| 0253 | Did not arrive at address in time | ||
| 0255 | Under review due to incident | The type of incident the shipment had is not yet known. | |
| 0260 | Weight and dimension updates | Can be notified at any time during the shipment's life cycle. | |
| 0271 | Entry into carrier logistics center | ||
| 0273 | Exit from carrier logistics center | ||
| 0401 | Delivered | Releases money to the seller | |
| 0607 | Retained | Retained by fiscal authority due to lack of documentation. | Returns money to the buyer and case reviewed with seller |
| 0609 | Returned | Returns money to the buyer | |
| 0617 | Stolen | Returns money to the buyer and pays insurance to the seller | |
| 0619 | Total damage | Returns money to the buyer and pays insurance to the seller | |
| 0621 | In return process | The package begins return to the seller. | Returns money to the buyer |
| 0623 | Lost | Returns money to the buyer and pays insurance to the seller | |
| 0629 | Package rejected | The seller rejected the package. | |
| 0631 | Confiscated | Confiscated because the sender shipped some type of dangerous and/or prohibited substance. | Returns money to the buyer |
| 0651 | Return on the street | Last mile of the return. | Returns money to the buyer |
| 0653 | Failed return | Return problem. | Returns money to the buyer |
| 0655 | Failed return - Pickup package at branch | Returns money to the buyer | |
| 0671 | On hold | Return period expired. At the post office, awaiting seller's contact. | Returns money to the buyer |
| 0673 | In backlog | Storage period expired. The package is not delivered to the seller. | Returns money to the buyer |