Seller to Logistics Center#

Introduction#

The seller prepares the package and waits for the carrier to collect it at their own address. The carrier is responsible for going to the seller's location, picking up the package, and transporting it to a MELI distribution center.

This is a pickup-driven leg: the carrier schedules and executes the collection directly at the seller's premises. The package has not yet entered any logistics infrastructure — it goes straight from the seller's hands into the carrier's possession and then into MELI's network.

What the carrier needs to know:

• The carrier must proactively go to the seller's address to collect the package.
• If the package cannot be picked up (absent, damaged, overweight), this must be reported immediately.
• The final destination is a MELI logistics center, not the buyer.

The shipment notifications must be sent to this endpoint:

bashCopy
1POST 'https://api.mercadolibre.com/shipments/{shipmentId}/notifications'
2--header 'Authorization: Bearer {accessToken}'

Notifications#

Code	Description	Comments
0219	Package pickup at seller's address	First status code sent by the carrier when picking up the package at the seller's address.
0271	Entry into carrier logistics center	The package has arrived and been checked into a carrier logistics center for processing.
0273	Exit from carrier logistics center	The package has departed from the carrier logistics center heading to the next destination in the route.
0211	In transit	The package is in transit between logistics centers or on route to its destination.
0401	Delivered	The package was successfully delivered to the destination. Releases money to the seller.

Pick Up Problems#

Reported when the carrier identifies an impediment upon arriving to collect the package. Not final events; must be communicated within the contractually agreed SLA.

Code	Description	Comments
0212	Package not picked up	After the carrier's check, the package that was supposed to be in its possession is marked as not picked up.
0630	Rejected due to damaged package	The shipment arrived at the carrier's logistics center but was rejected due to defective packaging, breakage, or damage. Must be sent within 24 hours after pickup at Mercado Libre's logistics center. Returns money to the buyer and pays insurance to the seller.
0232	Rejected due to excess weight or dimensions	The shipment arrived at the carrier's logistics center correctly, but due to excess weight or size, it was rejected by the operation.

Transportation Problems#

Events that may occur while the package is in transit. Not final events; once resolved, the package resumes its normal flow.

Code	Description	Comments
0209	Inaccessible area	The route or location is inaccessible (e.g. flooded road, blocked access), preventing the carrier from transporting the package via the normal route.
0231	Delayed shipment	The shipment has been delayed and will not arrive within the originally estimated timeframe.
0255	Under review due to incident	The type of incident the shipment had is not yet known. The carrier is investigating before sending a more specific event.
0243	Documentation issue	Lack of documentation prevents the package from proceeding on its way.
0245	Held for inspection	The inspection authority holds the package for inspection. Example: smuggling inspection.
0248	Missing tax/fee payment	Some tax/fee needs to be paid for the package to continue its journey.

Incidents#

Issues that permanently prevent delivery. Once received, the shipment lifecycle ends and no further notifications should be sent. Triggers immediate financial actions.

Code	Description	Comments
0607	Held by authority	Held by fiscal authority due to lack of documentation. Returns money to the buyer; case reviewed with seller.
0617	Theft	The package was stolen during transport. Returns money to the buyer and pays insurance to the seller.
0619	Total damage	The package was completely damaged and cannot be delivered. Returns money to the buyer and pays insurance to the seller.
0623	Total loss	The package was totally lost and cannot be located. Returns money to the buyer and pays insurance to the seller.
0631	Confiscated	Confiscated because the sender shipped a dangerous and/or prohibited substance. Returns money to the buyer.