Seller to Logistics Center#

Introduction#

The seller prepares the package and waits for the carrier to collect it at their own address. The carrier is responsible for going to the seller's location, picking up the package, and transporting it to a MELI distribution center.

This is a pickup-driven leg: the carrier schedules and executes the collection directly at the seller's premises. The package has not yet entered any logistics infrastructure — it goes straight from the seller's hands into the carrier's possession and then into MELI's network.

What the carrier needs to know:

• The carrier must proactively go to the seller's address to collect the package.
• If the package cannot be picked up (absent, damaged, overweight), this must be reported immediately.
• The final destination is a MELI logistics center, not the buyer.

The shipment notifications must be sent to this endpoint:

bashCopy
1POST 'https://api.mercadolibre.com/shipments/{shipmentId}/notifications'
2--header 'Authorization: Bearer {accessToken}'

Notifications#

Pick Up Problems#

Reported when the carrier identifies an impediment upon arriving to collect the package. Not final events; must be communicated within the contractually agreed SLA.

Transportation Problems#

Events that may occur while the package is in transit. Not final events; once resolved, the package resumes its normal flow.

Incidents#

Issues that permanently prevent delivery. Once received, the shipment lifecycle ends and no further notifications should be sent. Triggers immediate financial actions.